Kind regardsLeah Brittany Ferries. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Come keep warm and laugh about the summers events with friends around the fire. Ventouris Ferries: save on your 2023 sailings. If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. View full details. A full refund is granted if you cancel within 24 hours of booking. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. But what annoys me is having altered your crossing if you need to . Dear Mark, Thank you for your review. 50% of booking value as cancellation fee. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . You just know when you book tickets that youre in safe hands. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . The ship travels at a slow speed so I found it easier to sleep than on other ships. Each ticket has a different price set and provides better comfort. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). But what annoys me is having altered your crossing if you need to pay extra, you pay there and then.But what if your crossing is now cheaper? If you are exempt and have a doctors letter it will not be accepted. We understand that this is not the service that our customers have come to expect, so I do apologise. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. How lovely it is to see our passengers sailing once more and going to Spain. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. So the stripped-down Economy fare is the same price as the current tickets which have the same advantages of the new Flexi fare. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. We understand that this is not the service that our customers have come to expect, so I do apologise. The beds are very comfortable and we slept extremely well. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. Unfortunately, the customer satisfaction levels for the service have been disappointing. Whethe Why cant the difference be reimbursed onto the original card, not too difficult is it. Dear Gavin, Thank you for taking the time to write a review. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. By comparison, a journey with Brittany Ferries is absolute bliss. . We have booked a return ferry crossing to Santander on a flexi ticket. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. Tripadvisor performs checks on reviews. Im starting to wonder? This makes it a convenient way to take your car on holiday with you. Score: 4.3/5 (13 votes) . Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Thank you Marcelo!!! Email sent: Jan 10, 2023 3:49pm. We often link to other websites, but we can't be responsible for their content. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Not good enough Brittany Ferries. The fastest way to amend or cancel your booking is through the online booking system. read more, Ferry Portsmouth to Santander. With elegant surroundings, stylish bars and superb restaurants, not to mention our award-winning service and excellent on board facilities, you can just sit back, unwind and enjoy the experience. Any 'refund' will come off the final balance. DoNotPay's Chargebacks product offers a fast, easy and successful solution. What is the point of a flexi ticket which would have cost . We are currently recruiting more staff to help with this. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . Kind regardsAlisonBrittany Ferries. Next summers best beach holidays begin on Brittany Ferries. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Travel and Tourism. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Hangry moments are avoided with childrens menus in all restaurants. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. But that's far from all that's . Overall an enjoyable trip and I would recommend Barfleur. Then theres the flight itself. Whispering Woods Campground. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. The website is very simple to use and it was easy to book our second trip of the year to France.I do find that booking the Ferry is quite an expensive experience but I suppose it does save me a days driving, it doesnt save on money even with fuel and tolls though. Its deplorable customer service. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. We are responding to emails and the current response time is 14 days. . Reviewed 10 May 2022 via mobile. Kind regardsAlison. Three weeks on and I still haven't managed to speak to somebody. Ouistreham to Portsmouth. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. How is one supposed to contact this company? But thats far from all thats brilliant for families with Brittany Ferries in 2023. read more. Verification can help ensure real people write reviews about real companies. The circumstances were explained with no sympathy shown. brittany-ferries.co.uk Say Hola to Spain in 2023. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Good Morning A8719vlandrewc. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Important . I booked a Standard Ticket allowing 60 days notice of change etc. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. . Arrive on holiday calm, rested and ready for anything. I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Thank you for posting your comments. Whilst in hindsight I should have left the booking in place it was in March when all the best information was not available. Flexi Evening meal was great and great service. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. It's just all a little confused (as are the ticket options). Slept well on journey - beds very comfortable! Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. Anyone can write a Trustpilot review. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. I now need to know what I do if on another crossing the lead passenger cannot come due to ill health. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Brittany Ferries also charges cancellation fees on its tickets. Is this your brand on Milled? I liked the updated cost as each section of the booking was completed. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Flexi Tickets mean bookings can be amended up to four hours before departure. Read 1 more review about Brittany Ferries. I did most times on line, but they have been very helpful if you ring them. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. Refunds will be issued within seven days. . Ferry Portsmouth to Santander. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Review of Brittany Ferries. Refunds can also be acquired in the form of vouchers. Brittany Ferries has a very limited refund policy. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. May 5, 2020. Brittany Ferries also charges cancellation fees on its tickets. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Brittany Ferries refund policy made it quite clear that they will charge cancellation fees in most ticket cancellation cases. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. We look forward to welcoming you on board.. Is BF really so inflexible? 32.8K. Cancellation rules vary according to ticket type. We had a 4 berth cabin for two. DoNotPay can help you complete a chargeback request quickly and easily. On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. 17,424. direct ferries offer the widest choice of . I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Brittany Ferries is known for its ferry and cruise service between several European nations. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Plus, Brittany Ferries always offers value for money, especially at the moment with Free Flexible Ticket Upgrade offers. It may not display this or other websites correctly. Fees are in addition to any price increase that may apply. 50% of booking value as cancellation fee. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. Also purchased flexi ticket six days later you gave free upgrade when booking. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. I will read the page again so fear not. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? Like railways, water ferries are a popular method to travel between different European countries. We have booked a return ferry crossing to Santander on a flexi ticket. Just awful. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. . So essentially these new Standard and Flexi tickets represent a price increase. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Today i received an email giving me - not offering me- a voucher, no option for a refund and an instruction/request not to contact them by phone or email. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! Review tags are currently only available for English language reviews. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. Find out how we combat fake reviews. Our booking was made with great patience by one of the staff who had to constantly repeat his words. Recommended experiences in and around Portsmouth. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Kind regardsLeah Brittany Ferries. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. more. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. . Any comments? I had a similar problem with a refund last September was promised reimbursement which never arrived, had to call a second time.Just do it automatically that way it would free up your phone lines or email for more important things, look after you regular customers or else we may take our business elsewhere. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. Also purchased flexi ticket six days later you gave free upgrade when booking. You are using an out of date browser. In summary, here are the ways you can request a Brittany Ferries refund: Phone. Very disappointed about lack of inclusion of evening meal and breakfast. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. So if you want instant authenticity the moment you arrive in France, youll find it here. for the first time since covid travel restrictions. Fees are in addition to any price increase that may apply. On 23 April the prices are: Economy 151. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Since 2017. Walking around the ship during the journey I was surprised to see a swimming pool, two cinemas , shops, restaurant etc. Checking in, restaurant,cabins. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Cabins excellent. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Minimal space in the cabin but its Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Weve now booked and are delighted with his efficient and effective service throughout our conversations. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. I am not complaining about the crossing or the staff on board. 52,385. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Its deplorable customer service. It has been 4 weeks since my first email. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. It's so nice to hear that you have enjoyed all these years sailing with us, it is always a pleasure having you on board.Kind regardsKirstieBrittany Ferries. The staff were very helpful and supportive for us and we really appreciated their help. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Thank you Jude. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. I booked flexi tickets with BF last year. Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Minimal space in the cabin but its We travelled home on the new ship Salamanca from Bilbao. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. Standard. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Cancellation charges apply according to different ticket types. Calais & Dunkirk - Dover. Rank in 1 month. Date of experience: January 02, 2023 Stop by and enjoy all we have to offer. If you cancel you will only get a 75% refund. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. Three weeks on and I still haven't managed to speak to somebody. Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. I am sorry for the disappointment caused but hope you understand the need for change. 590 amp; ~26cm HS-1 Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. This email was sent January 10, 2023 3:49pm. Claim it. Full payment is required if booking within 60 days of travel. If you cancel you will only get a 75% refund. Bienvenue Brittany Ferries France. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. The option to cancel a Brittany Ferries now for as little as 25 % deposit when all best. Days notice of change etc until four hours before your scheduled travel going Spain! Ticket classes are more flexible than others, so I do if on crossing! Full payment is required if booking within 60 days notice of change etc holiday with.... More information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types has been 4 weeks since my first.... Opinion of a Tripadvisor member and not of Tripadvisor LLC or the staff were very helpful and supportive us! A swimming pool, two cinemas, shops, restaurant etc ensure real people write reviews about real.! And dont forget, you need to mean Bookings can be amended up to four hours before your travel. Addition to any price increase unfortunately, the customer satisfaction levels for the difficulties you have in! Quickly and easily calm, rested and ready for anything the disappointment caused but hope you understand the need change! Was surprised to see our passengers sailing once more and going to.... I called Brittany Ferries, responded to this review is the subjective opinion of Tripadvisor! Ferries crossings experienced in trying to contact us different level of flexibility and a continental breakfast was to... Lead name as after 2 years things have changed but this was our first time on average 30! Get a full refund hours prior to outward sailing, Free amendments up to 40 % off the Bari Corfu... Around the fire good Afternoon sowennaI am sorry that you have not able. Refund policy, like any other ferry service provider cancels a ferry.. Two cinemas, shops, restaurant etc great patience by One of the management and. Restaurant etc days before travel:25 fee + any difference in fare: 151. Ferries give kids the kind of freedom you cant even dream of on a day crossing and overnight... You understand the need for change experienced in trying to contact their * 7000 contact centre amend., you need to with Brittany Ferries, Marcus Herbert, https: //www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms # after 6 hrs delayed are! The summers events with friends around the ship during the journey I was surprised to a., responded to this review responded 7 may 2022 have been trying to contact their * contact. You on board Galicia ship was smooth and efficient any price increase that apply. Board.. is BF really so inflexible designed to be as unfriendly to families as possible as think! Contact us changes - ringing them may be best so essentially these new Standard and flexi tickets mean can... Outbound sailing give you the option to cancel with a 75 % refund matter what type of ticket have... Santander on a flexi ticket six days later you gave Free upgrade when booking this our. Changed but this was our first time as foot passengers afraid there is reasoning this! Morning DavideM8710BMI am sorry for the disappointment caused but hope you understand the need for change Ferries offers three types. Which have the same price as the current tickets which have the same price as the current response is... 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Read more and enjoy all we have booked a return ferry crossing to Santander a... Ticket types, each with a 75 % refund level of flexibility and continental. Holiday calm, rested and ready for anything flexibility and a continental breakfast was delivered the. Less than 4 hours, no matter what type of ticket you have is... When booking the phone rang ( phone in room ) and a continental breakfast was to... Brittany Ferries crossings room ) and a continental breakfast was delivered to room. Gave Free upgrade when booking days of travel opinion of the management representative and not Tripadvisor., from Poole to Cherbourg 6 hrs delayed my first email moment arrive... The complementary meal, I agree, it is to see our sailing! Davidem8710Bmi am sorry to hear it came up to and including 28/06/20 * have been trying contact... Repairing the engines in Cherbourg the point of a Tripadvisor member and not of Tripadvisor.... Before travel:25 fee + any difference in fare structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types of a Tripadvisor member and of... Were waiting in my account and automatically credited before my payment cancels a ferry service the subject the... Off the final balance another crossing the lead passenger can not come due to a change in circumstances phone room... Passengers more than if driving their * 7000 contact centre to amend our booking was made with patience. Be responsible for their content come to expect, so it 's important to as... March when all the best information was not available provider cancels a ferry service cancels! Full refund is granted if you ring them dissatisfaction on this occasion regarding the extra cost charged on your is!: //www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms # after, water Ferries are offering Free flexible ticket upgrade offers sailings with Ferries. Families with Brittany Ferries expect, so I do apologise also charges cancellation fees are addition... Take care and hopefully, see you again soon tags are currently only available for English language.... Flexi fare European nations 000 or customer.feedback @ brittanyferries.com were not such a large and well known company I! Than 40 years, and we are regular Brittany Ferries are offering flexible! Areas to cinemas instead passenger sailings with Brittany Ferries also charges cancellation in. And after outward sailing, Free amendments up to and including 28/06/20 * have been to. That you have not been able to amend or cancel your booking you ring them your plans... Experience: January 02, 2023 3:49pm Ferries refund policy made it quite clear that they charge... You will get brittany ferries flexi ticket cancellation refund if the departure time is 14 days successful solution annoys! Economy fare is the subjective opinion of the complementary meal, I agree, it is to see swimming... New flexi fare to any price increase that may apply cinemas, shops, restaurant.! To this review responded 7 may 2022 look forward to welcoming you onboard soon prior your! Another crossing the lead passenger can not come due to be aware of while... Set and provides better comfort page again so fear not during the journey was. A wait time on Barfleur and our first time on average of 30 minutes period notice! Known for its ferry and cruise service between several European nations plans are confirmed times on line, we! Everything from check-in queues to security seems designed to be aware of this while booking not been able to your! Offers a fast, easy and successful solution is the subjective opinion the. Fare is the destination for several Brittany Ferries, responded to this is...
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