24/7 Customer Support in Cloud Hosting
We acknowledge the significance of receiving assistance promptly, so our cloud hosting services include 24/7 technical support as well as various options for contact. If you don't have an account yet, you can easily give us a call or take advantage of our live chat and talk to a live agent, in order to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up ordering a service which you can't use effectively. If you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it requires further investigation. In contrast to the vast majority of providers out there today, we answer to all of the tickets within the hour, so you won't have to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated hosting plans that we provide include 24/7 customer and technical support, which means that whatever the problem you experience, you'll be able to contact us and we will help you without delay. The guaranteed answer time for each e-mail message or trouble ticket that you open from your Hepsia web hosting Control Panel is only one hour; typically the reply time rarely exceeds 20 minutes. We also offer phone support with multiple local numbers internationally and a live chat, so that you'll be able to get in touch with us and receive more information about our solutions even if you don't have an account yet. We can assist you with any question or a problem you may have - payment methods, package specs, e-mail setup, hosting account settings, etc. If you employ our services, you will not ever have a situation where you should wait for a few days to get an issue resolved like you'll have to do with a lot of other suppliers.
24/7 Customer Support in Dedicated Servers
If you aquire a dedicated server through us, you can get in touch with us anytime using various channels and the maximum time that you'll need to wait for a reply is up to one hour, so you can forget about waiting a whole day. Our customer and tech support service is online 24/7 no matter if it is a holiday or a weekend and we can support you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a technical issue, you are able to open a support ticket from the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any basic questions or you'd like to know more about our services before you order, you can also employ our live chat or you can call one of the local phone numbers that we have in various countries around the globe. When you need support for third-party software that you can't set up or manage properly, you are able to add the Managed Services upgrade to your current plan and our system administrators will assist you.