When your hosting provider supplies live chat support, you can talk to an agent live and find out helpful information or get a problem resolved in a very timely manner. The key advantage of using chat as an alternative to calling to talk to a live person is that you'll need just a computer with access to the web, therefore you will not pay any rates when you're in another state or country. What's more, it is a lot quicker to copy and paste data for instance domain names, usernames or error messages i.e. details which are sometimes hard to give to the other party over the phone. The real-time chat is also a considerably quicker solution to contact the web hosting company's support team compared to using a ticketing system. What's more, if some issue needs more time to be taken care of, you can do something else while you wait for assistance on the live chat, so that you won't lose time - something that is impossible in case you are on the telephone.

Live Chat Support in Cloud Hosting

We supply a live chat assistance service for all cloud hosting plans that we offer and we are able to assist you with almost everything in real time. If you don't have an account with us yet, we are able to give you more details about the plans so as to help you to choose the most appropriate package. In case you are a current customer, we are able to assist you with any general or billing issue in addition to with a number of common tech troubles, for instance an e-mail address installation in a desktop e-mail client. When you can't give us a call for some reason or you're in a country where we do not have a local telephone number, the live chat is the best option to contact us. Of course, some issues need additional time to analyze and test, which means that you'll need to open a support ticket to our technicians, still, we're able to save you time and help you with various problems on the chat.

Live Chat Support in Semi-dedicated Servers

We provide a live chat service that is accessible to all of our potential and current customers. In case you are searching for a new hosting account, you're able to chat in real time to one of our agents and get more details about our semi-dedicated hosting plans so that you can pick the perfect package for your sites. In the event that you already have an account with us, we'll be able to support you timely with general, billing and first-level techissues. Although in some instances you may have to open a support ticket because there're situations that can't be resolved through a live chat, we will be able to assist you with lots of common jobs, like setting up an email account in an e-mail client or forwarding one domain to another. In this way, you'll take advantage of prompt assistance and you will save many hours.