If you have a website, a problem could always emerge and it does not automatically need to be associated with the web hosting service itself. For example, something might go wrong when you bring a web app up to date or some vital data can be modified or erased unintentionally. Regardless of what the nature of the problem is, you will need to contact the customer support team and ask them to restore a backup or to help you deal with the problem that you’re encountering. How fast they will do that will predetermine the amount of time that your sites will be down. For certain sites like community websites or online shopping portals, a regular downtime period too often means lost clients and cash. This is why, it is pretty important to use the services of a hosting company that provides not only a good technical support service, but also a timely one.

One-Hour Response Guarantee in Cloud Hosting

With a cloud hosting from our company, you can just forget about waiting for hours on end, or even all day, to get an answer to a technical support ticket or an email. Irrespective of when you touch base with us, we’ll lend you a hand within maximum sixty minutes with any technical or pre-sales queries that you may have. The fact is, our real reply time almost never surpasses twenty to thirty minutes. As we are available 24 hours a day, 7 days a week, you’ll always receive support in a timely fashion and we know exactly how important this is in the electronic age. As soon as you contact us, we will reply to your queries. If you bump into any technical predicament, we’ll handle it for you, or we will provide you with all the required information if there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server plan from us, you can take advantage of our remarkably fast support service. You’ll receive a reply to any ticket submitted via the web hosting Control Panel or email sent to our tech and client support staff within the hour. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. It often takes significantly less time to examine and sort out a problem. We will give you more details if the solution entails something that needs to be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be exactly the same and given that our support team is working 24x7x365, you will receive immediate help for virtually any technical, billing or general issue regardless of the hour at which you contact us.