One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from our company, you can just forget about waiting for hours on end, or even all day, to get an answer to a technical support ticket or an email. Irrespective of when you touch base with us, we’ll lend you a hand within maximum sixty minutes with any technical or pre-sales queries that you may have. The fact is, our real reply time almost never surpasses twenty to thirty minutes. As we are available 24 hours a day, 7 days a week, you’ll always receive support in a timely fashion and we know exactly how important this is in the electronic age. As soon as you contact us, we will reply to your queries. If you bump into any technical predicament, we’ll handle it for you, or we will provide you with all the required information if there is something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take advantage of our remarkably fast support service. You’ll receive a reply to any ticket submitted via the web hosting Control Panel or email sent to our tech and client support staff within the hour. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. It often takes significantly less time to examine and sort out a problem. We will give you more details if the solution entails something that needs to be done on your end. In case you get in touch with us during weekends or legal holidays, the response time will be exactly the same and given that our support team is working 24x7x365, you will receive immediate help for virtually any technical, billing or general issue regardless of the hour at which you contact us.