Tech Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • Every single help request you submit to us will be replied to within maximum sixty minutes. If for any reason whatsoever your trouble ticket or email requires further assistance from a server administrator, we will forward it and leave a note to inform you that your case is being examined. If you order our Optional Admin Services package, all of the services included there will be performed at a time that is suitable for you.

  • Top quality support service

  • A Top–Class Client Support Service

  • Our help desk support staff will be at your disposal round–the–clock if you need assistance working with the Web Control Panel or with any of the applications that we install on your behalf on the dedicated hosting server. And if you need help tackling all the regular admin tasks on your dedicated hosting server, you can take advantage of the Optional Admin Services package, which includes data backup space, Operating System updates on a weekly basis, software installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Each dedicated web hosting plan includes our free Web Control Panel, which offers a fully detailed knowledge base plus a set of educational video tutorials. Whenever you need help working with the Web Control Panel, just push the Videos or Help buttons in the upper right corner.