Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Reply Guarantee

  • Our team of qualified professionals will try their best to reply to your assistance tickets within about 1 hour. If, however, the issue you have experienced calls for some help from the Admin =Department,= we are going to forward the ticket to the administrator on shift and will submit a comment to tell you.

  • Top quality support service

  • Top–class Customer Help And Support Service

  • We’ll be working for you round the clock to provide you with useful information and customer support and to assist you with any problem that you could possibly come across when monitoring your virtual server. We will help you with all pre–installed packages, like your OS, server administration panel (based on the VPS type) and the Web Control Panel designed completely by our developers.

  • Intuitive help center

  • A Descriptive Help Section

  • A thorough and frequently updated knowledge base is built into our in–house built Web Control Panel. It gives you quick tips about how to execute all of the regular website control jobs. The Help section offers you thorough how–to tutorials and step by step video tutorials. You can open the Help area by clicking the Help or Video buttons in the top right part of each Control Panel section.