If you have bought a hosting package and you’ve got some inquiries with regards to a specific feature/function, or if you’ve chanced upon some challenge and you require help, you should be able to get in touch with the respective help desk team. All hosting providers deploy a ticketing system no matter if they offer other means of contacting them aside from it or not, due to the fact that the fastest way to tackle a problem most often is to send a ticket. This mode of correspondence makes the responses sent by both parties easy to follow and enables the help desk support team representatives to escalate the issue if, for example, a server admin must get involved. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you will need to use at least 2 separate accounts to contact the help desk staff and to actually manage the hosting space. Incessantly switching from one account to another can sometimes be a headache, not to mention the fact that it takes a very long time for the majority of web hosting providers to answer ticket requests.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from our company, you will never have to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket whilst browsing through your files or fine-tuning different settings. The ticketing system is being monitored 24/7/365 by our client support staff and the response time is no more than 1 hour, but it seldom takes more than 20 minutes to obtain support. Unlike certain hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you like and ask for information relating to any technical or billing issue. Plus, you can read a number of educational articles, which will help you tackle the commonest difficulties on your own.

Integrated Ticketing System in Semi-dedicated Servers

We deem it more convenient to manage everything from a single place, so we have integrated a ticketing system into the custom-built Hepsia Control Panel, which is available with each semi-dedicated server account. This will enable you to handle the correspondence with our customer care staff along with your web space, which suggests that you won’t need to remember additional login credentials for a separate admin interface. You’ll be able to open a new ticket or to check the status of an old one with no more than a few clicks while you are browsing the content hosted in your account. Also, you can look through older tickets using an intelligent search filter or have a look at relevant knowledgebase articles, which contain solutions to commonly faced complications. The inbuilt ticketing system is monitored 24x7x365 with the maximum ticket response time being just sixty minutes, so there’ll always be somebody to assist you.